Support
Last updated: October 2026
This page is for players and for the golf clubs, pro shops and agencies that use TeeUp House. It tells you how to reach us and answers the questions we are asked most.
1. Contact us
- Support — email support@teeuphouse.com. We reply within 2 working days. Write from the email address on your account if the question is about your account, and tell us your @handle.
- Something is broken in the app — the quickest route is Profile → Report a problem. It adds your app version and device platform automatically, which is usually the first thing we need.
- Privacy and your data — requests about your personal data (a full copy of it, a correction, deleting your account by email) go to privacy@teeuphouse.com.
2. Reporting content or people
Use Report on the thing itself — a listing, message, post, comment, story or review — or open a player’s profile and tap Report this player. Our team reviews every report within 24 hours: content that breaks our rules is removed, and the accounts responsible are suspended or removed. You can also block anyone from their profile — they can no longer message you or see your profile. If someone is in danger, contact the local emergency services first.
3. Quick answers
My account
Most of your details are changed in Profile → Edit profile. Your @handle is changed on its own screen, and once you have chosen one yourself you can change it again only every 30 days. To see a summary of the data we hold about you, open Profile → Account & data → Show my data summary; for a full copy, write to privacy@teeuphouse.com.
Signing in
Forgotten your password? Tap Forgot password? on the sign-in screen and we will email you a link to set a new one. If you joined with Google or Apple, sign in with the same button again — there is no TeeUp House password to reset. Waiting for the email that confirms your address? Check your spam folder, then use Resend verification email in the app.
Deleting your account
Open Profile → Account & data → Delete account. It is permanent and immediate. If you cannot use the app, email privacy@teeuphouse.com from the address on the account and we will delete it within 30 days. What is deleted and what stays is explained step by step.
Golf clubs, pro shops and agencies
Businesses manage their presence from the business panel at teeuphouse.com/clubmanagement, where you can also create an account. Questions about an application or the panel go to support@teeuphouse.com.
4. Useful pages
- Handbook — how every part of the app works.
- Privacy Policy — what we collect and why.
- Terms of Service — the rules for using TeeUp House.
- Community Guidelines — what is and is not allowed.
- Delete your account — the steps, and what happens to your data.
- Cookie Policy — what this website stores in your browser.